Is this how your sales team treat customer enquiries?
After getting my ‘start’ in retail and seeing all types of customers…. it amazes me how so many retailers continue to treat opportunities to reinforce a brand, cement a relationship and turn a sale into a life long customer, with poor customer service . As Seth Godin referred to recently in a post on his blog you may know better but are you too lazy to implement ?
Technorati Tags: Seth Godin, Dilbert, Customer Service, Retail, Customers
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